Terms & Conditions
Last Updated: June 8, 2026
SMS Terms & Conditions
The following terms and conditions apply to SMS communications sent by Heritage Health System.
SMS Consent Communication
Phone numbers collected as part of the SMS consent process are used solely for communications from Heritage Health System.
SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Types of SMS Communications
Patients who opt in may receive messages regarding:
- Appointment scheduling
- Appointment reminders
- Follow-up care
- Care coordination
- Prescription reminders
- Billing notifications
- Insurance verification
Example SMS
"Hello, this is Heritage Health System reminding you of your upcoming appointment on July 25 at 2:00 PM. Reply STOP to opt out of future SMS messages."
Message Frequency
Message frequency varies depending on patient care needs.
Patients may receive up to five (5) SMS messages per week regarding appointments, billing, prescription reminders, or care coordination.
Potential Fees
Standard message and data rates may apply according to your mobile carrier.
Opt-In Method
Patients may opt in by:
- Completing the website appointment request form
- Checking the SMS consent checkbox
Opt-Out Method
Patients may opt out at any time by replying:
STOP
to any SMS message.
Patients may also contact Heritage Health System directly at:
Phone: (781) 742-0834
Help
Patients may reply:
HELP
or contact:
Heritage Health System
Phone: (781) 742-0834
Email: info@heritagehealthsystem.com
Address: 21 Mayor Thomas J. McGrath Highway, Unit 306, Quincy, MA 02169
Additional Options
Patients who do not wish to receive SMS messages should simply leave the SMS consent checkbox unchecked.
Standard Messaging Disclosure
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to unsubscribe.
- Reply HELP for assistance.
Refer to our Privacy Policy and Terms & Conditions for additional information.